I have reached out to WD Customer Support and exhausted all troubleshooting suggestions with them. When connecting the unit USB cable , the light start blinking as I used to see it when backing up previously, but the my passport. I tried everything listed by WD support , same failure still persist, even WD support wont register the case after many attempts to submit. After not using My passport for some time the unit stop opening or recognized by PC or Laptop. Im using PC with Windows 10.
![]() My Passport Wont Connect On My Computer Mac To ActuallyWhen connecting it to the iMac, it spins on, like it should, and the tiny light comes on, but nothing happens on the iMac to actually recognize the device.I am including a screenshot of Disk Utility, where you can see that nothing appears for the device. The username will not be saved on the computer you are using at the.There is no error to capture in a screen shot, because the device is not recognized at all. And the issue remains the same.To remove a username from the saved list, clear the Remember me check box when logging in. Since I submitted my Incident, I have upgraded my iMac to macOS Big Sur version 11.3. If no other solutions work, start over: Erase your.And as stated above, it connected properly to my old iMac. I just recently tried to connect it to my new late 2020 iMac, and it will not connect, just like many others who I’ve read that are having the same connectivity issues since using macOS Big Sur.There is no physical damage to the My Passport device. Please note that I have connected the 3TB device into the same USB port on this iMac as the one I have currently plugged the My Passport into, and the USB port functions correctly with the 3TB device.The My Passport drive was accessible and functioning properly approximately 2 months ago on my old 2009 iMac running OS X El Capitan. 2) As stated above, I did not change out the cable because it is not a standard USB cable and the device worked fine on my old iMac. 1) There is no power adapter, it gets its power from the USB cable connected to the iMac. I will provide a response for each step listed in the article. I do not agree, that there is any issue with my new iMac, every other device, including a Western Digital 3TB device, all work correctly. 5) As I already stated, it worked on my old iMac. 4) I turned off the iMac, let it restart, waited a full hour, and then retried connecting the device, and it still did not work. Shortly thereafter first one, then all three of the backup APFS containers have disappeared without being deleted. Disk Utility previously successfully created three APFS containers that were used to create backup images on this drive. MacOS is Big Sur all current (11.3). My WDeasystore 4TB was recognized on my 2019 MacBook Pro 16-inch using a USB-C to USB 3 adapter. 6) Since it showed up correctly on my old iMac, the device has not failed.I have a similar problem. Older “My Passport for Mac” 4TB drive. (As I write this, a Time Machine backup just completed to a similar. All worked before and continue to work with other drives. Essentially the same results on my vintage 2011 MacBook Pro 17-inch with High Sierra installed. The pattern of vibration varies as if the firmware is trying to do something. It can be felts spinning and vibrating, LED flashing. The drive powers up every time. Under no condition is the presence of the WDeasystore drive seen by Disk Utility. Also tried running Disk Utility from Recovery mode (cmd-R on re-booting). Nor does the keyboard work. They have no explanation to offer for the disappearing containers, stating that APFS is supposed to be more robust that the older Mac OS (Extended) file system.Whenever the new drive is connected to the computer the cursor turns into the spinning beachball and nothing works when clicked. Now the whole drives and its containers are invisible, having disappeared.AppleCare has been consulted several times. Just specify your drive model and follow the upgrade instructions. You can find the firmware update tool under WD support. I wanted to ask a question of the people here since no one has mentioned it yet.Q: Those of you having problems, have you checked to see if there is a firmware update for your drive? WD will periodically send out firmware updates. As soon as the drive is unplugged, the spinning beachball ceases and all other applications, clicks, and keystrokes start working again.I’m writing in response to this posting rather than others reporting invisible drives with versions of OS X or macOS because of the similarity to description including the spinning beachball cursor.Just jointed the community today. Even opt-cmd-ESC does not work to access the Force Quit menu. However, that machine is rarely used anymore, and the iMac is my main computer for now.Hope this helps someone, I know coming to a place like this everyone is on a different experience level and some just don’t want really deep technical solutions. I also have a late 2013, 13: MacBook Pro with Big Sur, and the Passport Drives have worked on that as well when I’ve needed to use it. I didn’t own the 12 TB My Book before last Friday, so can’t speak about it prior to my current setup, but the Passports have worked fine since Big Sur 11.0.1, and even Catalina and Mojave, etc. I have a late 2015 27" iMac, and running Big Sur 11.4, and all drives function fine. Since then, they just work. Free download zoo tycoon 3 full versionYou could also use Linux if you know how, just to simply confirm the drive still works.What you would want to do is chose whichever guest OS, or alternative Host OS, you want to work with, make sure the drive mounts on that platform and install the necessary WD tools. The other option is to install windows 10 in a VM, or use a physical windows computer, if you have one. You can legally virtualize macOS from version Lion to Big Sur without needing the Server version. There are a couple suggestions I can give you:If you know how to work with Virtual Machines, you can use VMware Fusion 12 for free (for personal use.). From what I’ve read, your drive works, but NOT on Big Sur. For droves that don’t show up at ALL, I would usually question if the drive controller was bad, or not, or even if there was platter damage. ![]() I’ve exhausted every suggestion available on via apple.
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